For inquiries regarding your order, returns, sizing, product specifications, or technical issues, our dedicated support team is available to assist you. To ensure the fastest and most efficient resolution, please contact us exclusively via the email address provided below.
We are focused on providing the responsive service you expect from VELANG and will address all legitimate requests promptly.
Guidelines for Effective Email Communication
To expedite the resolution of your request, please provide clear and comprehensive information. Following these steps will significantly reduce processing time and allow us to assist you more quickly:
- Compose a Specific Subject Line: Begin your email subject with a concise, relevant phrase (e.g., "Inquiry regarding Order #1234," "Request for Return," or "Sizing Clarification for [Product Name]").
- Provide Your Order Number: If your inquiry pertains to a purchase, clearly include the four-digit order number (e.g., #1234) at the beginning of the email body. This is mandatory for order-related issues.
- Detail the Issue Clearly: Articulate the problem or question with precision. For product or quality concerns, describe the issue and the date it occurred.
- Attach Supporting Documentation (If Applicable): If you are reporting a defect, damage, or incorrect shipment, please attach clear, high-quality photographs or short videos as evidence.
- Specify Your Desired Resolution: Clearly state the action you are requesting (e.g., "I require a size exchange," "I am requesting a full refund," or "I need the current tracking information").